All cancellations must be called in the day before your rental.
Here at Funtastix, we do our best to accommodate all customers in times of unforeseen weather and/or emergency conditions. For this reason, we stay tuned day and night to the local weather conditions in and approaching our area. We ask that all customers do their part and stay informed as to any weather conditions approaching their area. In order for us to better serve all customers, we have developed what we feel is a fair policy for cancellations and rain checks. Sometimes rain may be occurring in one part of town but not in the other part of town right next to it. For this reason we make every effort not to cancel due to inclement weather unless we feel it would be unsafe for children to be playing on the unit(s) or that it would endanger our equipment. Unsafe conditions include rain and wind in excess of 15 mph. Otherwise, the decision is left to the customer. Please feel free to give us a call should you have any questions regarding our policies.
Customer should call the office by 5:00PM the day before their rental to check on their scheduled delivery time, if they had not heard from us first. In order for all customers to be delivered on time we often deliver several hours in advance of scheduled rental time. Customer or a responsible person representing customer must be home/at the location where rental will be delivered and be able to sign for the equipment being delivered and to provide the specific area for setup, electricity, water source (if applicable), etc.
The customer is responsible for notifying the office BEFORE THE DRIVER DELIVERS ON THE DAY OF THEIR RENTAL if they need to cancel the rental. Once the equipment is delivered, the FULL AMOUNT IS DUE regardless of total time used. All decisions to cancel due to weather or any other reason need to be made BEFORE the scheduled delivery time, even if the equipment is delivered early. We ask that the customer be informed of all weather conditions approaching by watching or listening to their local news.
All orders, including orders that will be located in a park require a minimum, $50 deposit. If you cancel 7 days or more before your event you have the option of receiving a full refund of your deposit or rescheduling the rental. If however, you cancel your booking within 7 days of your event, you will receive a rain check for your $50 deposit that is good for up to one year towards your next rental. We do not refund deposits within 7 days of an event because the chances of renting the equipment to someone else is greatly reduced when it is within a week.